Pearson Higher Education Qualifications - Training Administrator in London, United Kingdom

Higher Education Qualifications - Training Administrator


Pearson Education Ltd is a leading UK awarding organisation offering a suite of academic and vocational qualifications in over 90 countries worldwide. We have built a reputation as a provider of modern education solutions that help learners from all walks of life to realise their full potential. We are driven by the desire to advance learning and change lives. Every day, all over the world, our qualifications help learning flourish. Wherever learning flourishes, so do people.

The Higher Education Qualifications team is responsible for the strategic oversight of Higher National and LCCI qualifications, including quality assurance, training, academic development, academic support and subject matter expertise. The HEQ Training offer is developed to support our customers, the tutors delivering our qualifications. The HEQ department is an innovative, collaborative and diverse and welcoming team. The department encourages ideas for ways to work more efficiently it and promotes ongoing professional development.

Job Description
Training AdministratorTheTraining Administrator will report to the Training Manager andwill also work closely with our logistics team Training from Pearson, collating information for event set up, managing queries fromboth internal colleagues and external customers; the role will act as key point of contact for training operations.
Key accountabilities
  • Arranging training content, coordinating writers and vetters and organising contracting with the Pearson Assessment Associate Contracting Team

  • Setting, monitoring and reviewing timeframes for production of content, including tracking deliverables from writers and vetters

  • Proofreading content and ensuring timely delivery of materials to events

  • Effectively identifying and managing risks

  • Coordinating the development and delivery of training for writer and vetters

  • Coordinating the periodic review of content

  • Assisting in monitoring and analyzing customer feedback, identifying areas for improvement and implementing changes

  • Coordinating the development and delivery of training for trainers or suitable ‘run throughs’ prior to event delivery in subject areas

  • Overseeing the induction process for new trainers/writers

  • Listening to recordings of training sessions, highlighting any areas of concern, identifying points for improvement/action considering Pearson’s regulatory requirements

  • Reporting on the performance of trainers to the HE Training Manager, escalating any risks to delivery

  • Coordinating performance review of trainers and writers, keeping records of performance-related communications for audit purposes whilst maintaining confidentiality

  • Engaging in marketing activities to promote HEQ’s training offer

  • General training-related duties as required


Pearson is an equal opportunities employer. We do not discriminate against employees or job applicants and select the best person for each job based on relevant skills and experience.

We are also committed to building an accurate picture of the make-up of the workforce and encouraging equality and diversity.

The information you provide will stay confidential, and be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.


  • Educated to degree level 2:2 or above


  • Previous event coordination experience

  • Excellent attention to detail

  • Problem solving skills – ability to think quickly and resolve issues should they arise

  • Ability to work independently, as well as under supervision

  • Ability to work collaboratively with a team

  • A good level of skill in written English and an ability to proofread materials

  • Ability to plan and manage time effectively


  • Experience working in a training department

  • Experience working in education

  • Good computer and database skills, ideally Google Drive and Microsoft office packages

Customer engagement skills

Experience of working in a large multinational organisation

Primary Location: GB-GB-London

Work Locations: GB-London-80 Strand 80 Strand London WC2R 0RL

Job: General Business Operations

Organization: Core

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Jan 10, 2019

Job Unposting: Jan 31, 2019

Schedule: Full-time Regular

Req ID: 1816031

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.