Pearson Associate Director, Retention Management in Elk Grove Village, Illinois

Associate Director, Retention Management


At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large and small.


The Associate Director of Retention Management is responsible for the hiring, management, coaching and development of a team of Retention Managers. They will provide strategic direction for their team members and for the programs that their team supports. The Associate Director, and their team is accountable for using data to both influence the Academic Partner and continually demonstrate the value of Student Services. They will also manage all the non-student facing elements that go into running an online program including managing a collaborative forecasting and budgeting process. The Associate Director of Retention Management will also work closely with the Associate Director of Student Coaching to ensure there is a flow of communication between the two groups. The two will work collaboratively to ensure student issues are resolved, forecasting is accurate and information flows seamlessly to and from the Academic Partner.


Specific duties and responsibilities include, but are not limited to, the following:

  • Ensure team is continually analyzing program data to understand what is positively or negatively impacting student retention

  • Strategize with your Retention Manager and Partnership Director on how best to use data to influence the Academic Partner

  • Develop plans with the Retention Managers to ensure the value of Student Services is consistently visible to our Academic Partners

  • Monitor Student Services communication methods to ensure the team is sharing data and responding in a very timely fashion to Coaches’ comments and questions

  • Partner with the Student Coaching team to meet or exceed student retention program metrics every term

  • Observe internal and external Cross Functional Team meetings with a goal of using the information for coaching and development of Retention Managers

  • Participate in, as needed, on-site strategy meetings with the Academic Partner

  • Ensure enrollment reconciliation is completed accurately and in a timely manner

  • Participate in new program launches as needed, ensuring Student Services’ best practices are implemented

  • Work with Retention Management and Student Coaching teams to ensure accurate budgeting and planning

  • Hold Retention Managers accountable for working with Student Coaching to ensure accurate bi-weekly forecasting is maintained

  • Work with the internal team to identify opportunities to improve on student experience and outcomes and strategize with Retention Managers on how to drive change

  • Monitor current and forecasted staffing ratios to ensure the right staffing levels are maintained

  • Work with other key functional departments to strategize and improve results

  • Other duties as assigned



  • Master’s Degree preferred

  • Minimum of 5 years in previous Higher Education Administration or Student Services work experience highly desired

  • Minimum of 3 years experience in people management

  • Proven ability to think strategically

  • Ability to work effectively across teams

  • Demonstrated ability to influence change

  • Strong oral and written communication

  • Work effectively in a very fast paced changing environment

Supervisory Responsibilities

  • Responsible for a team of 5-10 Retention Managers


  • Up to 20% travel may be required





Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.

Primary Location: US-IL-Elk Grove Village

Work Locations: US-IL-Elk Grove Village-50 Northwest 50 Northwest Point Rd Elk Grove Village 60007

Job: General Business Operations

Organization: North America

Employee Status: Regular Employee

Job Type: Standard

Shift: Day Job

Job Posting: Dec 18, 2018

Job Unposting: Ongoing

Schedule: Full-time Regular

Req ID: 1816331

Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.